Service three · AI WhatsApp Assistant
The AI writes the draft.Your staff press send.
A customer messages your WhatsApp. The AI drafts a reply from knowledge you approved. Your colleague sees it in a side panel in WhatsApp Web, copies it, and sends.
Are you open this Saturday?
10:24
I'd like to order the two-pound box.
10:24
AI draft
Hi Mrs Chan! We're open Saturday 10:00–18:00. The two-pound box is in stock — shall we set one aside for you?
Connects to the tools you already use
- Outlook
- Microsoft 365
- Excel
- QuickBooks
- Xero
- Gmail
- Google Calendar
- Google Drive
- Google Sheets
- Notion
- Airtable
- Shopify
- Stripe
- Zoom
- Dropbox
Connects to Outlook, Microsoft 365, Excel, Xero, Google Workspace — and any other tool with an API.
Auto-replying to customers puts the risk on you.
Plenty of WhatsApp AI tools reply automatically. The problem is what happens when one quotes the wrong price, promises the wrong lead time, or commits to something you can't do — the message has already gone.
So we built it the other way round: the AI only drafts, and sending is always a person.
Labour cost saved
Less typing. What is that worth in a year?
Starting from two service staff on HKD 22,000 a month saving two and a half hours a day. Change the numbers to yours.
Staff cost saved per year
HKD165,000
About HKD 13,750
- Hours back per year
- 1,320 hours
- Worth about
- 3.8 months of salary
An estimate, not a quote. What you actually save depends on the process itself.
Based on an 8-hour day and 22 working days a month. Base salary only — MPF and other employer costs are not counted, so the real figure is usually higher than this.
Hong Kong reference: the Census and Statistics Department's 2025 Annual Earnings and Hours Survey puts the median monthly wage at HK$21,200, and HK$31,500 for employees with post-secondary qualifications.
Who it fits
- Retail, clinics, education centres, professional services
- Tens to hundreds of customer enquiries a day
- Answers that are largely settled, but new staff still have to ask someone
- Anyone not willing to let AI reply to customers directly
Pricing
HKD 480/ month and up
Setup and knowledge-base build are quoted separately, based on how much material there is. We scope it properly before quoting.
Questions
Do staff have to switch to a new app?
No. They keep using WhatsApp Web, with one extra Chrome side panel.
What happens when the AI can't answer?
It tells you the knowledge is missing rather than inventing an answer, and the conversation is handled by a person as before.
Can we switch it to auto-reply later?
Not this system — that constraint is the product. If you're certain you want automatic sending, that's a different build with a different risk profile, and we'd discuss it separately.
Where are customer conversations stored?
In your own isolated database. One client, one instance, never shared.
Want to know which of your processes is worth doing first?
Book a free 15 minutes and we'll start with what your company needs.